Inside Sales Relationship Manager

Posted by admin in Jobs on November 30, 2011

JOB DESCRIPTION
ESSENTIAL FUNCTIONS:

  • Maintain all client relationship and contact information in our proprietary Customer Relationship Management system
  • Identify customer needs, position appropriate solution(s) and acquire new customer Relationships
  • Respond to incoming customer inquiries and requests within pre-determined Service Level Agreements
  • Learn the technical expertise and confidence in our solutions to position against customer needs
  • Receive coaching from Channel Management and apply on the job during daily sales Process
  • Set, track and hold oneself accountable to key performance indicators

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ESSENTIAL REQUIREMENTS
QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE:

  • Strong knowledge of payment processing industry requirements and Global Payment Systems (i.e. CNP interchange, fraud tools and checks, recurring payments, etc.)
  • 1+ years of payment processing sales support services expertise
  • Strong Knowledge of Payment Processing industry with respect to Visa/MasterCard and other card types
  • Must guide Merchants through the application and on boarding process
  • Proficient at understanding and applying industry-specific rules and regulations, interchange knowledge, analyzing statements quoting and following all work flow processes _____________________________________________________________________________________

SKILLS, ABILITIES AND MUST HAVES:

  • Superior communication skills
  • Persistent follow up on merchant inquiries, applications, file requirements, statement analysis and all communication commitments
  • Cultivate and grow the Cash Forward Financing and Merchant Services business against mutually agreed upon performance objectives
  • Full understanding of the workflow and on boarding process from application and file building to basic business due diligence and statement analysis to Merchant activation
  • “Get it done” work ethic
  • BA in business/economic discipline preferred
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COMPENSATION:

  • DOE
  • Health Benefits
  • Vacation Pay
  • Other company perks

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RESPONSES:

  • Please include all references
  • Please submit a 1-2 pages cover letter at the time of resume submission explaining your expertise